software

Hello everybody,

I'm trying to generate a report about our agent performance on our
Servicedesk. I have all the data but now I want to make a report out of this
with pivot tables.

I have the following fields:

Agent name, Date, Logged in, Available, Unavailable, Answered calls, Avg talk
time, Tickets logged, % Registration, Tickets closed, 1st Contact, % FCR
Closed, % FCR Open

I have dropped all the fields in the Row Area because this shows me the
Logged in, Available etc. like this:

Agent Name Date Logged in Availableetc.
John Doe 19-12-2005 8:30:00 7:31:15
John Doe 20-12-2005 8:15:00 5:59:25
Jane Doe 19-12-2005 8:21:00 7:55:00
Jane Doe 20-12-2005 8:34:00 8:03:00However, I cannot make any charts if I do it like this. It shows all the data
on the X axes. It will not also sum the data per agent.

If I only drop Agent Name and Date in the Row Area and the other fields in
the Data Area I get this:Agent Name Date Data
Total
John Doe 19-12-2005 Product of Logged in 8:30:00
Product of Available
7:31:15
etc.
20-12-2005 Product of Logged in
8:15:00
Product of Available
5:59:25
etc.

With this view I can make some charts, but this isn't the view I want. I want
to have the first view.

Is this possible? Thanks in advance.

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